FAQs

Below, you'll find the answers to our most asked questions.

Q: How long have you been in business?

A: Smiling Jake, LLC was founded in the fall of 2011..

Q: Where are you located?

A: Our offices are located at 1429 Oak Lane in Downingtown, Pennsylvania, 19335.

Q: What is the best part about your job?

A: The best part of reselling RC toys and hobby products is helping our clients make their dreams a reality.   I think one of the best things is offering a RC    Helicopter that can actually fly upside down.  How many real helicopters have you actually seen do that? Exceeding clients' expectations is always our goal.

Q: What sets you apart from your competitors?

A: Our desire for the best customer service

Q.  How much experience is required to use your products?

A.  In most cases, the product description describes the recommended experience level.

Q.  Do you sell spare parts?

A.  We offer RC products from numerous suppliers and manufacturers.  If for some reason you need a replacement or an upgrade part, please email us at support@yourrctoysmart.com and tell us what you need.  We will then check our suppliers to see if that particular part is being offered from any of them.

Q.  Do you sell batteries?

A.  We stock mainly AA size batteries, but we will order other sizes as necessary.  Please use our customer contact us section to let us what you need in the way of replacement or upgrade batteries.